Art of Listening

• Listening is an ongoing process
• Most of us think we are better listeners than we really are
• Cost of poor listening is high
• Good listening is one of the most important leader skills
• Compromises “the steps of hearing and interpreting” (Brilhart, Galanes and Adams, 2001, p. 54)
• Includes “your perception and response to the other” (Stewart and Logan, 1998, p. 166)